When a patient needs urgent medical transport, every minute counts. Air ambulance services provide fast, safe, and highly specialized transfers, whether it’s across Greece or internationally. To make the process smooth and efficient, it helps to know exactly how to request an air ambulance flight. Here’s a clear, step‑by‑step guide for patients, families, and healthcare providers.

Step 1: Assess the Need for Air Transport

Not every medical transport requires an air ambulance. Consider calling an air ambulance if the patient:

• Is critically ill or injured and needs urgent care

• Requires specialized medical equipment or ICU‑level monitoring in transit

• Must be transported quickly over long distances or to remote locations

• Needs international medical repatriation

Your doctor or healthcare provider can help determine whether an air ambulance is the safest option.

Step 2: Contact the Air Ambulance Provider

Once air transport is needed, contact us:

• Phone: Available 24/7 for emergency requests

• Email/Online Form: For non-emergency or scheduled transfers

• Healthcare Facility Referral: Hospitals can coordinate directly with us

Tip: Have the following information ready to speed up the process:

• Patient’s name, age, and medical condition

• Required origin and destination locations

• Type of medical care required during flight (ICU, neonatal, cardiac, etc.)

• Any special equipment needed

Step 3: Provide Medical Documentation

Medical information is essential for planning a safe flight. Be prepared to provide:

• Latest medical reports 

• Current medications and allergies

• Vital signs and clinical summary

• Physician recommendations

This information helps our medical team ensure appropriate equipment, crew, and care level are assigned.

Step 4: Confirm Flight Logistics

Once the air ambulance team reviews the request and medical data, they coordinate logistics:

• Aircraft type: Helicopter or airplane, based on patient condition, location and distance

• Crew assignment: Paramedic, nurse, doctor, or specialized team

• Flight route and landing permissions

• Ground transport coordination at departure and arrival locations

Step 5: Prepare the Patient and Documents

Before the flight:

• Ensure medical records and prescriptions travel with the patient

• Pack personal items minimally and safely

• Follow crew guidance on diet, medications, and positioning during flight

Families should also be briefed on what to expect in terms of safety and monitoring during the flight.

Step 6: Air Ambulance Flight

• The patient is picked up and stabilized by the trained medical team

• Continuous monitoring and care are provided throughout the flight

• Ground teams coordinate at the destination for a smooth handover to the receiving hospital

Step 7: Post-Flight Handover

Once the patient arrives at the receiving facility:

• The air ambulance team provides a complete medical report

• Hospital staff take over care seamlessly

• Families receive guidance on follow-up steps or further transfers if needed

Tips for a Smooth Air Ambulance Experience

• Call early: Early notification gives crews more time to plan for safety and medical needs

• Provide complete medical info: The more details, the safer and faster the transport

• Follow crew instructions: Their guidance ensures both safety and comfort

• Coordinate with insurance: Confirm coverage to avoid delays

Greek Air Ambulance Network: Providing fast and safe EMS services.
Contact us 24/7 
Phone: +30 210 996 7870
WhatsApp: +30 6932332090